Shipping policy

Shipping Policy – ​​Eternal Hug

At Eternal Hug , we work to ensure your order arrives safely, quickly, and in perfect condition. Below, we detail our shipping policy:

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

This period does not include weekends or public holidays.

2. Delivery times

The estimated delivery time is 4 to 8 business days , depending on:

  • The recipient's location

  • The destination of the shipment

  • The transport company

  • External factors (climate, logistics, order volume)

These timeframes are estimates and may vary due to causes beyond Eternal Hug's control.

3. Shipping costs

Shipping costs are calculated automatically during the checkout process and displayed before you finalize your order.

4. Confirmation and follow-up

Once the order has been shipped:

  • The customer will receive a confirmation email

  • A tracking number will be provided.

  • You will be able to track your order in real time

5. National and international shipments

Eternal Hug ships both domestically and internationally, subject to transport availability and local regulations.

6. Customs, taxes and tariffs

For international shipments, the customer is responsible for any potential:

  • Taxes

  • Duty

  • Customs duties

These charges are not included in the product price or shipping cost.

7. Shipping address

The customer is responsible for providing a correct and complete address.

Eternal Hug is not responsible for:

  • Deliveries failed due to incorrect data

  • Delays due to incomplete addresses

8. Undelivered shipments

If an order cannot be delivered due to reasons beyond Eternal Hug's control (absence of the recipient, incorrect data, rejection of the package), the reshipping costs will be borne by the customer.

9. Delayed shipments

Eternal Hug is not responsible for delays caused by:

  • Courier companies

  • Climatic conditions

  • Customs

  • Holidays

  • Force majeure events

9.1 Responsibility

EternalHug™ is not responsible for delays resulting from causes beyond the company's control, such as logistical incidents, weather conditions, customs processes, or other external factors.

10. Packet loss

In case of loss confirmed by the transport company, Eternal Hug will manage the replacement of the order or the corresponding refund.

11. Contact

📩 Email: eternalhug.official@gmail.com
🌐 Brand: Eternal Hug

✨ Eternal Hug — We send more than products, we send trust.